Last Updated: Sept 8th 2020
SproutedWeb values and protects its users’ rights to data privacy and protection.
In this policy, the term “personal data” shall be as defined in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Consent to Share Data
TLDR: You are not required to share data, but without sharing it, we cannot provide you with our services.
Providing us with personal data is purely consensual. You are not obligated under any laws to provide us with any personal data, but without providing such personal data, we cannot provide you with the Services. This is due to the fact that we specialize in providing support for websites- and in order to provide support, we'll need some basic data.
Right of Access and Rectification
You have the right to know what personal data we collect about you and to ensure that such data is accurate and relevant for the purposes for which we collected it. You can receive a copy of your personal data, and to rectify such personal data if it is not accurate, complete, or updated.
However, for security purposes, we may first ask you to provide us with certain credentials to permit us to identify you before modifying, deleting, or reviewing any user information.
Right to Delete Personal Data or Restrict Processing
You have the right to delete any of your data and/or restrict its processing by ourselves and third parties. We may postpone or deny your request if your personal data is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.
Right to Withdraw Consent
You have the right to withdraw your consent to the processing of your personal data. Exercising this right will not affect the lawfulness of processing your personal data based on your consent before its withdrawal.
Your California Privacy Rights and Do Not Track Notices.
We do not share, sell, or make available, your personal data to third parties for direct marketing purposes.
However, if we did, then the California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding its disclosure of personal data to third parties for their direct marketing purposes.
To make such a request, please mail CPR Compliance; 4845 Pearl East Cir Ste. 118, Boulder, CO 80301 and we will let you know that none of your personal data was shared because once again, we do not share your information. We are only required to respond to one request per customer each calendar year.
What Personal Data Do We Collect?
TLDR: We may collect information you provide us when you use the services, software, and website.
We collect information in three different ways: when you use our website, when you use our services and when you use our software or services.
When Using Our Website
TLDR: We collect the information you provide us directly, and we collect information using technological means.
We collect information you fill in registration forms, contact forms, forums, and comments, including your full name, address, contact information, approximate geolocation, and email address. We also collect payment information (for subscription purposes) and store a token for recurring billing if you purchased a subscription, which cannot be used to reidentify your credit card.
We also collect aggregated data from third parties, such as social media sites and other services which we use, and joint ventures we may establish. We also collect the information that you submit to us via emails or other communication. We collect information relating to how you use our website, such as the pages you viewed, the links you clicked, the websites that referred you to us, your device type, screen resolution, operating system, and browser.
When Using Our Services
TLDR: We collect information relating to how you used our service and contacted us.
When you use our services, we may collect information from your devices, including, without limitation, information about your IP address, type of browser, hosting environment, web server, your regional and language settings, and software and hardware attributes.
Our systems may automatically record and store technical information regarding the method and nature of your use of the Services.
When Using Our Software and/or Services
We collect the email of the website admin that uses our software, as well as some of the following, depending on your specific use: the IP address of said server, the license key, and the following information: Server software & version, MySQL version, PHP settings & version, WordPress version, and other information that may aid us in providing you with your requested support/service/task.
How Do We Process Personal Data?
TLDR: We use personal data to provide you with software and services, to continually improve them, and to communicate with you.
We use personal data to provide you with services and software. We may conduct research on our users’ demographics, interests, and behavior based on personal data and other information we collect. We may also disclose aggregated user statistics to third parties, including without limitation, to current and prospective business partners and other third-parties for other lawful purposes.
Information collected via the Software is used to help us understand how you use SproutedWeb services, and in what areas we could improve it. It shows us the areas that need more integrations and compatibility, and we analyze this to add new features to SproutedWeb services and software, as well as improve our documentation and tutorials.
We use third parties to send you targeted/interest-based ads, based on the personal data provided to us.
Our servers may be hosted in various countries and jurisdictions that may be outside the country from which you access the Services and may be outside your country of residence. As a global provider of WordPress Support, we are regularly contacted by users from other countries.
By using any of our software, services, or areas of our site, we may transfer personal data across several countries.
TLDR: We use third-party services and software that help us provide our users with the best service possible.
As part of providing the Services our affiliates, agents, contractors, representatives, trusted business partners, and third-party service providers (including without limitation, the following entities) may have access to your personal data:
- We use CloudFlare to deliver and protect our web pages.
- We use Facebook Messenger and Live Chat Inc to communicate with our users; each interaction is logged in Facebook Messenger or in Live Chat Inc.
- We use MailChimp and SendGrid to send promotional and support communications to our users.
- We use Google Analytics to analyze site traffic and visitor stats.
- We use PayPal, and Stripe for our payment processing and accounting.
In order to collect the data described herein, we may use temporary cookies that remain on your browser for a limited period of time. We may also use persistent cookies that remain on your browser for the duration we provide the services. A cookie is a small piece of information which is sent to and stored on your browser. Cookies by themselves cannot be used to discover your identity. Cookies do not damage your browser. Most browsers may allow you to block cookies, but you may not be able to use some features on the Services if you block them.
You may set most browsers to notify you if you receive a cookie (this enables you to decide if you want to accept it or not). We may also use web beacons via the Services to collect information. Web beacons or “gifs,” are electronic images that may be used in our Services or in our emails. We use Web beacons to deliver cookies, count visits, and to tell if an email has been opened and acted upon.
We also use third-party technologies, such as cookies and web beacons and various third-party providers (e.g., Google, Bing, Twitter, Facebook, etc.) to process and analyze your personal data, profile end-user activities and provide targeted ads, including without limitation tracking your use of the Services and third-party services and sites.
TLDR: We don’t knowingly collect information about minors.
We will not knowingly contact or engage with children under the age of 16. If you have reason to believe that a child under the age of 16 has provided us with their personal data, please contact us, and we will act in accordance with the applicable law.
Complaints and Reports
TLDR: We take user complaints very seriously and will investigate and report the results of any investigation to our users.
Copyright & Intellectual Property
Except for intellectual property in the public domain under US copyright law, all intellectual property contained on the Website is protected by the US and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, reproduce, publish, license, modify, create derivative works from, or sell any intellectual property contained on the Website without the prior consent of the copyright owner.
None of the intellectual property contained on SproutedWeb may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of SproutedWeb. Violation of this provision may result in severe civil and criminal penalties..
SproutedWeb provides WordPress services which at times may require the client to provide us with various login credentials or information. We take our clients' security very seriously and have implemented a variety of security protocols to protect our users' information and data including SSL protection of the site, security protocols at the server level, limited login attempts, global CDN and DDoS protection, and robust enterprise-level security scanning and malware protection. After successfully completing any service that requires login information, we remove and delete any provided information that is no longer needed.
Occasionally, at our discretion, SproutedWeb may include or offer third party products or services on our Site. These third party sites have separate and independent privacy policies. SproutedWeb therefore have no responsibility or liability for the content and activities of these linked sites.
Your use of any information or intellectual properties on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements and are compatible with your own website setup. In no event shall SproutedWeb, its suppliers, vendors, contractors, or partners be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the intellectual properties on SproutedWeb.com.
This website contains intellectual property which is owned by or licensed to us, as well as others. This intellectual property includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks displayed on our website- which are not the property of or licensed to the operator, are credited, acknowledged (explicitly or implied) appropriately. From time to time this website may also include links to external sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
These terms of service shall be exclusively governed by the laws of the state of Colorado, US without regard to its conflict of laws rules, and any dispute arising from it shall be exclusively brought to the courts of Boulder, Colorado, US. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction. You agree that any cause of action that you may have arising out of or related to these Terms must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
SproutedWeb may, according to its sole discretion, terminate these Terms, the service or any service provided by it for any reason, for all the users or just to you, for any cause and for no cause, including, without limitation, due to lack of use or if SproutedWeb believes that you breached these Terms or acted in a manner which may harm SproutedWeb or the Services.
SproutedWeb may, moreover and according to its sole discretion, refrain from providing the Services or any part thereof, with or without any prior notice.
You hereby warrant that any termination of your access to the service or services may apply without prior notice, and acknowledge that SproutedWeb may terminate the services immediately or remove your Content. Moreover, SproutedWeb shall not be liable for any damage caused to you or any third-party as a result of terminating these Terms or by suspending, or otherwise limiting your use of the Services; However, in any case where SproutedWeb shall terminate these terms not due to your breach of these terms, then it shall continue to provide you with Services for the Subscription term you paid, or refund the proportional un-used portion of the pre-paid subscription fees , according to your discretion.
Support & Updates
Support: The Subscription Plan includes certain support services for the Services only (as applicable and set forth in our Site), which in all cases will be provided only to you and not to any of your Sublicensees. SproutedWeb shall under circumstances have any responsibility or liability of any kind whatsoever, including responsibility to provide support, to your Sublicensees or any other third party.
Updates: SproutedWeb may update and/or upgrade the Services software components at its discretion. If you purchase a Subscription Plan all updates made generally available during the twelve (12) months following your Subscription Plan purchase will be provided to you as part of the Subscription Plan and are available solely for such number of websites as stated under the applicable Subscription Plan.
SproutedWeb encourages you to upgrade to the latest release of the Software as soon as possible. Be aware that SproutedWeb’s support for all Subscription Plans is limited to the latest two (2) released versions of the Software and provided that all the plugins on the relevant website are updated to their latest version.
No Support for Third-Party Components: The Services, including the Content are provided to you without any support for third-party components which are used with or in connection to the Services, whether installed on your server, or otherwise, whether or not in source code.
Additional Components: During your first use of the Service and the Software, you may be presented the option to install additional third-party components. For the installation of these components, you shall be required to accept additional terms. Please note that these components are not mandatory for your use of the Services.
As mentioned several times in above sections- you agree to all terms listed on this page. Using, visiting, or accessing SproutedWeb services in any way constitutes as your agreement to these terms. You also agree to these same terms during the checkout, purchase, or renewal of any SproutedWeb service or subscription. Your IP will be logged and linked with your user account and used as verification and agreement of these terms of service.