WordPress Support: Custom Plans

From $99.00 / month

Designed for Agencies and businesses with multiple websites or business owners looking for a dedicated WP support team on an on-going basis. Add multiple sites to your license and save big!

Clear

The Ultimate Level of WordPress Support . Now With Build-Your-Own Pricing.

Automated WordPress Updates

When WordPress core, theme, or plugin updates become available, our system will recognize the update, backup all your files, then perform a "soft update". If the plugin install fails, it will safely revert back to the previous version and alert our developers.

Off-Site Daily Website Backups

Many popular backup systems for WordPress actually severely impact your site's performance as they store backups ON YOUR SERVER. Our system will backup your entire website onto our off-site, cloud-based SSD servers and never impact your site.

Security & Performance Audits

How is your website performing? Is it secured and free of malware? Instead of wondering if your site's secure, you'll be in the know. Our system will perform a Daily Security & Performance Audit and alert us to any funny business.

24x7 Up-Time Monitoring

Our Enterprise Support plans all include 24x7 Up-Time Monitoring. This really cool feature will notify us if your website ever goes down and for how long it was offline.

Fast Support & Disaster Recovery

Thanks to our Off-Site Backup System + 24x7 Up-Time Monitoring + 24x7 Support Chat, you can rest assured that not only was your website recently backed up, but if it ever crashes, we'll have someone working on it within minutes!

Beautiful Analytics & Reports

By default, WordPress doesn't include or integrate any Google Analytics reports natively. Our Enterprise Clients now have access to a beautiful dashboard filled with insightful analytics broken down in an easy-to-understand, visual manner.

Perfect for Small Updates & Fixes

In November 2018, our team answered over 849 Support Tickets. Our average response time was <1 minute with a 4.96 out of 5 star rating. Over 90% of client-requested updates and fixes were completed either on the spot or within 24 hours. That's the SproutedWeb Difference!

We Fix Anything WordPress-Related!

Our devs are all battle-tested WordPress Experts. We answer thousands of WP questions every month & are familiar with most major plugins, themes, and e-Commerce systems. No matter what your WordPress needs are, we can help!

Industry-Leading 24x7 Support

We are really, really proud of the level of support we provide business owners on a daily basis. Our goal is to provide FASTER, BETTER, & FRIENDLIER support than any other service provider out there. Go ahead, give us a try - click on the chat icon in the lower right corner of your screen.

I'M LOOKING FOR WORDPRESS HELP, HOW DO I GET STARTED?

Our 24/7 Chat Support is always manned by experienced WordPress Developers that can help you select the right service to fix or update your site.

HOW DO I CONTACT SPROUTEDWEB?

For the fastest response:

In 2018, we averaged a 4.98 out of 5 Star rating across thousands of chats and clients, with an average response time of under 1 minute, and an average delivery time of under 24 hours.

You may also send an email to support@sproutedweb.com . Please allow 24-48 hours for all email responses. For issues requiring a faster response, please connect with us via Chat Support.

Existing Enterprise Support and Web Development Clients have access to a Shared Project Board which includes access to a Dedicated, VIP Phone Support Line.

Due to the volume and nature of the support requests we receive, all general WordPress Support services and billing is handled directly through the website.

HOW QUICKLY CAN YOU GUYS FIX WORDPRESS ISSUES?

Across WordPress Support requests, we averaged less than a 1 minute initial response time, 4.98 out of 5 star rating, with an average delivery time of less than 24 hours.

Website (Re)Design projects can range vastly in delivery time based on the scope and complexity of the website and number of revisions needed.

For a more accurate turn time, please connect with our WordPress Developers directly to discuss your specific needs.

HOW MUCH DO YOU CHARGE?

We get this super vague question all the time.

Depending on your specific needs, we have a range of solutions available. From flat-rate “quick-fix” services to on-going monthly support, we’ll help you identify the best service option for your project.

Our available flat-rate services can be seen in our site’s navigation menu. For anything else, please connect with one of our Support Reps via Chat Support or email support@sproutedweb.com

DO YOU HAVE ANY DISCOUNTS AVAILABLE?

Yes!

At SproutedWeb, there are a variety of amazing social causes and organizations we absolutely love to work with and support.

If any of the following describe your business or brand, then you qualify for up to 20% off all services:

✓ 501(c) Non-Profit Organizations
✓ US Veteran or Veterans’ Organization
✓ School or Education Professionals
✓ Humanitarian & Anti-Hate Groups
✓ Service Industry (Restaurant & Bar)
✓ Businesses Promoting Eco-Friendliness
✓ Small Businesses with Annual Revenues Under $100,000 per year.

DO YOU ONLY WORK WITH WORDPRESS?

Though WordPress is definitely our specialty, we also love Shopify. As a certified Shopify Partner our team is just as able to provide you with amazing Shopify design and support.

DO YOU WORK WITH OTHER AGENCIES?

“Teamwork Makes The Dream Work!”

We love working with freelancers and agencies alike. We offer tailored solutions and partnership opportunities designed for the unique needs of digital professionals.

I LOVE YOU GUYS, CAN I MAKE YOU MY DEDICATED WEB TEAM?

We love you too!

And yes- we have tons of clients that have made us their Dedicated Web Team- and why wouldn’t they?

We provide amazing 24/7 support, expert-level WordPress support, and most importantly, we deliver quality work FAST and on-budget with transparent pricing.

With Maintenance Plans starting at $39/month and Dedicated Support Plans starting at $99/month, we’re definitely friendlier on the wallet than most of the other options out there.